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Management principles and
Action guidelines

Management principles

We aim to be a hotel long loved and strongly supported by our customers. Our strategy to achieve this is founded on three vital principles:

  1. Improve customer satisfaction
    Create a hotel to satisfy customers by providing sincere hospitality and comfortable spaces.
  2. Fulfill social responsibility
    Comply with laws and regulations and create a hotel that the community appreciates and relies on.
  3. Develop the Company and establish a rewarding workplace
    Striving for the further progress of the company and create a hotel where staff people are proud to work and pursue their dreams.

7 essence: Customer Satisfaction (CS) Guidelines

7 essence is a set of action guidelines for the whole workforce at NIPPON HOTEL founded on the primary management philosophy “Improved customer satisfaction.”
We will continue pursuing improved customer satisfaction based on the 7 essence guidelines.

  1. We smile.
  2. We are always courteous.
  3. We are always grateful.
  4. We value teamwork.
  5. We provide safety.
  6. We stay ambitious.
  7. We act responsibly.