We aim to be a hotel long loved and strongly supported by our customers. Our strategy to achieve this is founded on three vital principles:
- Improve customer satisfaction
Create a hotel to satisfy customers by providing sincere hospitality and comfortable spaces.
- Fulfill social responsibility
Comply with laws and regulations and create a hotel that the community appreciates and relies on.
- Develop the Company and establish a rewarding workplace
Striving for the further progress of the company and create a hotel where staff people are proud to work and pursue their dreams.
7 essence: Customer Satisfaction (CS) Guidelines
7 essence is a set of action guidelines for the whole workforce at NIPPON HOTEL founded on the primary management philosophy “Improved customer satisfaction.”
We will continue pursuing improved customer satisfaction based on the 7 essence guidelines.
- We smile.
- We are always courteous.
- We are always grateful.
- We value teamwork.
- We provide safety.
- We stay ambitious.
- We act responsibly.