Management principles and Action guidelines
Management principles
We aim to be a hotel long loved and strongly supported by our customers. Our strategy to achieve this is founded on three vital principles:
1. Improve customer satisfaction
Create a hotel to satisfy customers by providing sincere hospitality and comfortable spaces.
2. Fulfill social responsibility
Comply with laws and regulations and create a hotel that the community appreciates and relies on.
3. Develop the Company and establish a rewarding workplace
Striving for the further progress of the company and create a hotel where staff people are proud to work and pursue their dreams.
Create a hotel to satisfy customers by providing sincere hospitality and comfortable spaces.
2. Fulfill social responsibility
Comply with laws and regulations and create a hotel that the community appreciates and relies on.
3. Develop the Company and establish a rewarding workplace
Striving for the further progress of the company and create a hotel where staff people are proud to work and pursue their dreams.
7 essence: Customer Satisfaction (CS) Guidelines
7 essence is a set of action guidelines for the whole workforce at NIPPON HOTEL founded on the primary management philosophy “Improved customer satisfaction.”
We will continue pursuing improved customer satisfaction based on the 7 essence guidelines.
1. We smile.2. We are always courteous.
3. We are always grateful.
4. We value teamwork.
5. We provide safety.
6. We stay ambitious.
7. We act responsibly.
Company data
| Name | NIPPON HOTEL Co., Ltd. |
|---|---|
| Established | November 26, 1981 |
| Capital | 500 million Japanese yen |
| CEO | Hiroyuki Mitsubayashi |
| Number of employees | Approx. 1,900 (as of April 1, 2024) |
| Head office | 1-6-1, Nishi-Ikebukuro, Toshima-ward, Tokyo, Japan |
| Shareholder distribution | 100% of shares held by East Japan Railway Company |
| Main services | -Hotel service -Restaurant service -Real-estate rental and management -Parking service |
| Sales amount | Approx. 55,004 million Japanese yen (FY2023) |
| Hotels in operation | -The Tokyo Station Hotel -mesm Tokyo, Autograph Collection -METROPOLITAN HOTELS (8 hotels) -JR-EAST HOTEL METS (25 hotels) -HOTEL B4T JR-EAST (1 hotel) -Hotel Dream Gate Maihama (2 hotels) -Hotel Familio (2 hotels) |
| Subsidiary company for hotel operation | -HOTEL METROPOLITAN TAKASAKI Co., Ltd. -HOTEL METROPOLITAN NAGANO Co., Ltd. -METROPOLITAN SERVICE Co., Ltd. |